How NOT To Treat Customers

One of the pitfalls of being a Customer Service Trainer is that one tends to evaluate each experience with a service / retail organisation with a critical eye, and I admit that I am no exception to this, because I like to cite these real experiences to the trainees as …

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Thought For The Day

“Everything that irritates us about others can lead us to an understanding of ourselves.” – Carl Jung ***** “The greatest discovery of my generation is that a human being can alter his life by altering his attitudes.” – William James ***** “Many promising reconciliations have broken down because while both …

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Thought For The Day

Rumi Quotes “Do not be satisfied with the stories that come before you. Unfold your own myth.” ***** “And still, after all this time, the Sun has never said to the Earth, “You owe me.” Look what happens with love like that. It lights up the sky.” ***** “God turns …

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Thought For The Day

“Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young. The greatest thing in life is to keep your mind young.”- Henry Ford “Look well into thyself; there is a source which will always spring up if thou wilt always search there.”- Marcus …

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Thought For The Day

“Ideas are intangible forces, but they have more power than the physical brains that give birth to them. They have the power to live on, after the brain that creates them has returned to dust” – Napoleon Hill “Life is like a 10-speed bike. Most of us have gears we …

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