Category: Customer Service Tips
Lessons From Blackberry – How To Lose A LOYAL Customer – The Story Continues
There are times when even the best of brands goof up when it comes to handling complaint issues, and then there are brands who not…
Lessons From Blackberry – How To Lose A LOYAL Customer In Two Days
I have been a loyal customer and supporter of Blackberry for several years now. Yes, I plead guilty of using a service that everyone else…
Elements Of An Apology
Another gem from Seth Godin which I just had to share… “The disappointing thing is that most people and organizations that take the time to…
Customers Don’t Buy Excuses !
Ever raised a concern about a product or a service with the seller, only to get an excuse in return ? The probable answer to…
A Service Provider’s Ethical Dilemma
An Ethical Dilemma “Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there…
Customer Perspective
“Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is…
The Failed Prophecy – A Customer Service Perspective !
A disappointed customer sends the following email to the head of Customer Service at Mayan Prophecies Inc. Dear Sir, For many years now, I have…
How NOT To Treat Customers
One of the pitfalls of being a Customer Service Trainer is that one tends to evaluate each experience with a service / retail organisation with…
Technology Vs The Human Touch
I received a rather funny forwarded email from a friend of mine a few days ago, which prompted me to write this post. Whether the…
Dealing With Angry Customers
Dealing With Angry Customers – The Pressure Cooker Syndrome In almost any business that one can think of, dealing with angry customers is unavoidable at…
The $4 Million Complaint Call
My good friend Jatinder Kapur shared this story on Facebook, which I thought was a must-share. Here is the story – Several years ago, a…
Customer Service Tips Category Added
I decided to add this new section on the blog, primarily because Customer Service is one of my core training areas, and is also a…
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