Ever raised a concern about a product or a service with the seller, only to get an excuse in return ? The probable answer to…

An Ethical Dilemma “Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there…

A disappointed customer sends the following email to the head of Customer Service at Mayan Prophecies Inc. Dear Sir, For many years now, I have…

One of the pitfalls of being a Customer Service Trainer is that one tends to evaluate each experience with a service / retail organisation with…

I received a rather funny forwarded email from a friend of mine a few days ago, which prompted me to write this post. Whether the…

Dealing With Angry Customers – The Pressure Cooker Syndrome In almost any business that one can think of, dealing with angry customers is unavoidable at…

My good friend Jatinder Kapur shared this story on Facebook, which I thought was a must-share. Here is the story – Several years ago, a…

I decided to add this new section on the blog, primarily because Customer Service is one of my core training areas, and is also a…