Lessons From Blackberry – How To Lose A LOYAL Customer – The Story Continues

There are times when even the best of brands goof up when it comes to handling complaint issues, and then there are brands who not only goof up and fail(More)

Lessons From Blackberry – How To Lose A LOYAL Customer In Two Days

I have been a loyal customer and supporter of Blackberry for several years now. Yes, I plead guilty of using a service that everyone else seems to be moving away(More)

Elements Of An Apology

Another gem from Seth Godin which I just had to share… “The disappointing thing is that most people and organizations that take the time to apologize intentionally express neither compassion(More)

The Failed Prophecy – A Customer Service Perspective !

A disappointed customer sends the following email to the head of Customer Service at Mayan Prophecies Inc. Dear Sir, For many years now, I have been a loyal subscriber to(More)