Customer Service

How many times did you go to a service establishment and came back feeling frustrated with the service that you just received ? I use the word frustrated because that is exactly how one feels when you do not get what you expect. The least that one would expect is to be acknowledged and greeted politely. Unfortunately, not many establishments are service focused. Even the best of the organizations – including those who train their personnel in Customer Service – fail to ensure that it is kept as an ongoing exercise and that staff are never allowed to lose their focus on the customer. Many believe that training in Customer Service is only required for the newcomers in the organization, which is where the problem lies.

Of course, there are many who realize that the best way to retain customers is to satisfy them. But yet, despite that, they fail to retain the customer. Why is that ? Because merely having satisfied customers does not mean that you have their loyalty. It is now becoming more and more important to go beyond just satisfaction.

Check out the presentation below to know why it is important for organisations to create delighted customers, and not merely satisfied customers. Also find out how we can help you to improve your services.

Please Log-in To Download Presentation in PDF Format.

50 Comments:

  1. munindra pathak

    Sir,

    I request you to please provide me copy of your ppt on customer service, as this being the best one. My mail id is munindrapathak@gmail.com

  2. nice presentation. Can i use your slide to teach students ?

  3. @ sunanda – Thank you very much for appreciating my work. As desired, I have mailed the pdf file to you. regards.

  4. Your presentation is amazing. Thank you for your work and your generosity in sharing it.

  5. @ Viou – Thank you so much for your kind words, and glad you liked it. Regards. πŸ™‚

  6. hi this is very helpful. can you please send this to my email aronnmaxin@yahoo.com. im having difficulties downloading the file. thanks!!!

  7. @aronnmaxin24 – Hi. I have mailed the pdf file to you. Regards

  8. Could you please email pdf file of Customer Service? Thank you.
    kevanstimm@yahoo.com

  9. Yes, this is good stuff. Please send me a copy.
    Thanks

  10. could you email this to me gummydragoncub@gmail.com please and thanks

  11. May I request you to email this ppt across? It is truly inspirational and will be of help in my organisation. Thank you.

    shaonli.roykapur@gmail.com

  12. Can you please send the PDF for this presentation to cpostier@roadrunner.com Nice work!

  13. @cpostier – Hi. I have mailed the pdf file to you. Regards.

  14. @Shaonli – Hi. I have mailed the pdf file to you. Regards.

  15. @frogcub – Hi. I have mailed the pdf to you. Regards.

  16. can u plzz mail me this ppt ..

  17. wonderful presentation,Could you pls mail me my personal id i.e.Raghkulkarni@gmail.com

    regards,
    Raghav

  18. I request you to please provide me copy of your ppt on customer service, as this being the best one. My mail id is Raghkulkarni@gmail.com

  19. @Raghav. Thanks for appreciating my work. It is available as a PDF download from the Downloads page. However, you need to register on the site first. Thanks !

  20. @iem15. Thanks, Mohini, for appreciating my work. It is available as a PDF download from the Downloads page. However, you need to register on the site first. Thanks !

  21. Dear Dr. Rajiv, really appreciate if you don’t mind sharing me your ppt slides as i really interested using yours to share them with students.
    Thank you very much..

  22. @Redzuan… Hi. First of all, it is not Dr. Regretfully I do not hold any such title πŸ™‚

    Please register using the link on the top right-hand side of the page, and log in. Thereafter you will be able to download the pdf version. Thanks !

  23. thanks for sharing wonderful presentation, requesting you to please mail me the ppt my mail id navin_kv24@yahoo.co.in

  24. Hi Rajiv,

    Is it possible for your customer service presentation be emailed to me? Thanks. Gread job.

    My email is dianaacollins@gmail.com

    • @blackbeauty – Hi. Thank you very much for appreciating my work. I can mail the pdf file to you. If that is ok, please let me know, and I will send it across. Regards.

  25. its awesome….
    sir will you pls forwad a copy of this presentation to my email
    its abbanerjeearindam@gmail.com
    waiting 4 u sir…gd nit

    • @arindam001 – Thanks a lot for appreciating my work. I see that you have already registered on the site. Once you log in, the presentation will be available for download in pdf format, right below the presentation screen itself, or you can download it from the Downloads section. In case you have any problems with the download, please let me know and I will mail it to you. Regards.

  26. Dear Rajiv,

    Could you send me this presentation about Customer Service? This is just what our company needs for a better service to our customer.

    Greetings,
    Jaap

    • Hi Jaap. I noticed that you have already registered on the site. Please let me know if you have been able to download it now. If not, then I will forward it to you by email. Thanks.

  27. arshadn@nbo.co.om

    Dear Rajiv,

    Excellent content, nice flow and apt pictures. Also, very noble of you to share it freely.

    Rgds
    Arshad

  28. Its very useful presentation. Can u please mail me @ avadhut_kamble@rediffmail.com

    • @avadut – Thanks a lot for appreciating my work. I see that you have already registered on the site. Once you log in, the presentation will be available for download in pdf format, right below the presentation screen itself, or you can download it from the Downloads section. In case you have any problems with the download, please let me know and I will mail it to you. Regards.

  29. Hallo Sir,
    Tried to download Customer Service presentation pdf doc. but unable.
    Shall grateful if you pls. forward the same thru’ mail.
    Thanks.

  30. Dear Rajeev – awesome presentation – could uou mail me a opy jyotimeenakshi@yahoo.com

  31. please send me this customer service file for reference.

  32. Great presentation. Just what my team needed! Thank your very much, Mr. Rajiv.

  33. Thanks so much, Capt Neo… glad you found it useful πŸ™‚

  34. Ellenita A. Alcoran

    Sir, I would like to request if I can be given a pdf copy on Customer Service. Thank you very much.

  35. Dear Rajiv, Hello,
    Would highly appreciate if you could email me your presentation titled ” Customer Service: Going Beyond Expectations”
    Thanking you in Anticipation
    Sincerest Regards
    Ali Arshad

    • Hello Ali.
      May I request you to kindly register using the link on the right hand side at the top of this page. Once you register you will be able to download the pdf version. Thanks.

  36. Dear Mr. Rajiv
    What a great presentation, can you please send this PDFs to my email, so i can share to my students?
    Thank you very much.
    Regards,
    Keke

  37. Dear Rajiv,

    Your presentation is really great & inspiring.

    Good concept presented of being PRO-active rather than RE-active.

    In practice we are seriously not able to implement the 10 Commandments at all times though we know by heart.

    Just a point to add, with the technology enhancements in the recent times, apps, sms , online updates do add more value to service.

    Thanks for your ppt.

    Regards,
    Nilesh Vartak

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