Kicking And Screaming (vs. Singing And Dancing)

Another not-to-be-missed gem from Seth Godin… food for thought… Unfair things happen. You might be diagnosed with a disease, demoted for a mistake you didn’t make, convicted of a crime(More)

Elements Of An Apology

Another gem from Seth Godin which I just had to share… “The disappointing thing is that most people and organizations that take the time to apologize intentionally express neither compassion(More)